BlueFlame BoilersFAQs

Frequently Asked Questions

Got a question about our services? You'll find answers to the most common questions we receive from homeowners across Surrey below. If you can't find what you're looking for, our team is always happy to help.

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Your FirstGeneral Questions

BlueFlame Boilers serves homeowners across Epsom, Ashtead, Guildford, Horley and Kingston Upon Thames, as well as the surrounding areas of Surrey. If you're unsure whether we cover your location, get in touch and we'll let you know.

Yes. All of our engineers are fully Gas Safe registered, which is the legal requirement for anyone carrying out work on gas boilers and heating systems in the UK. You can ask to see our Gas Safe credentials at any time.

We aim to have an engineer to your door within 12 to 24 hours of your enquiry. Where possible, we also offer a same-day service for urgent requirements. We understand that heating and hot water problems don't wait, and we work hard to respond as quickly as we can.

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ChoosingNew Boiler Questions

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We fit boilers from Ideal, Glow Worm, Worcester Bosch and Vaillant. These are all well-established, reputable manufacturers with strong warranties and excellent track records. During your quotation, we'll recommend the most suitable brand and model for your specific home.

Most straightforward boiler swaps are completed within a single day. More complex jobs, such as installations involving new pipework, a change of boiler type or a different boiler location, may take longer. We'll always give you a clear timescale before the work begins.

Yes. All of the boilers we fit come with a manufacturer's warranty, the length of which varies depending on the brand and model chosen. Our installation workmanship is also guaranteed. We'll go through the full warranty details with you at the point of installation.

Yes. We offer finance options through Phoenix Finance, which allows you to spread the cost of a new boiler installation into manageable monthly payments. Finance is subject to status and eligibility. Speak to our team or ask during your quotation for more details.

We supply and fit Ideal, Glow Worm, Worcester Bosch and Vaillant boilers. Each brand has its own range of models suited to different property types and budgets, and we'll help you choose the right option during your survey and quote.

Looking After Your BoilerBoiler Servicing Questions

Our annual boiler service is priced at £99 + VAT. This is a fixed, transparent price with no hidden extras.

We recommend an annual service, ideally carried out in late summer or early autumn before the heating season begins. Many boiler manufacturers also require annual servicing by a Gas Safe registered engineer to keep the warranty valid.

During a service, our engineer will inspect the heat exchanger, burner, flue, gas pressure and all safety controls. We'll clean components where necessary and carry out tests to confirm your boiler is running safely and efficiently.

When Things Go WrongBoiler Repair Questions

Get in touch with us as soon as possible. We aim to respond quickly and have an engineer with you within 12 to 24 hours. In the meantime, if your boiler is displaying a fault code, note it down as this will help our engineer diagnose the problem faster.

We repair a wide range of gas boiler brands and models. Get in touch with details of your boiler and we'll confirm we can help.

This is a common question and the honest answer depends on the age and condition of your boiler. If your boiler is less than ten years old and the repair cost is reasonable, a repair is usually worthwhile. For older boilers with a history of breakdowns, replacement is often the more cost-effective choice in the long run. Our engineers will give you an honest recommendation without any pressure.

Deep CleaningPowerflush Questions

A powerflush is a deep clean of your central heating system that removes sludge, rust and debris from your radiators and pipework using specialist chemicals and a high-pressure pump. You may benefit from a powerflush if your radiators take a long time to heat up, have cold spots or if your system hasn't been cleaned in a number of years.

Our powerflush service is priced at £100 per radiator and includes valve changes, not just a basic flush.

Ongoing Peace of MindCover Plan Questions

Blue Flame Cover is our boiler and heating protection plan, available in three tiers: Basic, Premium and Premium Plus. It's designed to give you ongoing peace of mind, covering servicing and protection against unexpected repair costs. Full details of each tier are available on our Blue Flame Cover page.

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What People Say About UsDon’t just take our word for it…

  • Amazing customer care from start to finish. Excellent advice about the different boilers and the engineers who came to fit the boiler could not have been more helpful. Callum Brown- a credit to the company!
    Linda Nisbet
  • Boiler Service. Initially concerned as my phone kept being disconnected. Left an email and was quickly contacted and within the day and boiler serviced next day. Good communication after the initial issue which has also been investigated and resolved.
    Iain Forbes
  • Excellent service...fitted in an appointment that I wanted even although they were busy...superb value for a good quality Worcester Bosch...very professional fitting and quick installation
    Peter Whitmore
  • Amazing customer care from start to finish. Excellent advice about the different boilers and the engineers who came to fit the boiler could not have been more helpful. Callum Brown- a credit to the company!
    Linda Nisbet
  • Boiler Service. Initially concerned as my phone kept being disconnected. Left an email and was quickly contacted and within the day and boiler serviced next day. Good communication after the initial issue which has also been investigated and resolved.
    Iain Forbes

Excellent, 4.7 out of 5

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BrandsWe Work With

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Getting in TouchContact and Booking Questions

You can request a quote online using our booking tool, or contact our team directly. We'll gather the information we need and provide a tailored quotation for your specific requirements.

Yes. Finance is available through Phoenix Finance for new boiler installations. Speak to our team for more information. Finance is subject to status and eligibility.

Have a question that isn't covered here? Get in touch with BlueFlame Boilers and our team will be happy to help.

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Ready toGet Started?

Whether you need a new boiler fitted, a fast repair, an annual service or help choosing the right BlueFlame Cover plan, BlueFlame Boilers is ready to help. Contact us today for a tailored quotation and find out why homeowners across Surrey trust us with their heating.

Get in touch with BlueFlame Boilers or book online to arrange your appointment for a full heating assessment and monthly costing designed specifically for you.

Office Address

Unit 1, Gateway Business Park, Beancross Rd, Falkirk FK3 8WX

Phone Number

0330 175 8505

Email Address

admin@boiler-sure.co.uk

Opening Hours

Monday to Friday: 9:00AM – 7:30PM
(Saturday and Sunday : 9:00AM – 2:00PM)

Map of the areas we cover